Tasks are not linking correctly to projects

A task must reference records available in the active company. Verify the workspace, relationship, project access, and task association when a link is missing or incorrect.

This article preserves the original help URL and now reflects the current TimeSentry workflow.

Projects are the task's engagement link

A task can reference a project. TimeSentry derives the task's client from that project's upstream company relationship. Select the project instead of typing a client name into the description.

When the active company calls projects Matters or Cases, the task form uses that configured label.

Link a new task

Open the add-task form.
Search for the project by project or client name.
Select the correct project.
Choose an assignee from the available project participants.
Complete the task fields and save.

Change a task's project

Edit the task and choose the new project. Then confirm the assignee, parent task, and dependencies. A company eligible on the old project may not have access to the new one.

Do not move a task merely to change its display grouping when the work still belongs to the original engagement.

Tasks without projects

Use an unlinked task for internal work only when no project is appropriate. An unlinked task will not have a project-derived client and may be less useful in client or project reporting.

Project copies across companies

Each company can hold its own linked project copy. A task belongs to its owning company's project context. Do not assume that editing a task in one workspace edits another company's task.

Troubleshoot a missing project

Confirm the active company and project status. Verify that the project is linked to the intended client and that the assignee is on the project team. For imported projects, check the integration and mapping before creating a duplicate.

Related current guide: Link tasks to clients and projects.