---
title: Troubleshooting | TimeSentry Knowledge Base
description: Fix issues, resolve errors, and get TimeSentry working as expected
---

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1. [TimeSentry Knowledge Base](https://help.timesentry.ai/)
2. [Troubleshooting](https://help.timesentry.ai/troubleshooting)

# Troubleshooting

 Fix issues, resolve errors, and get TimeSentry working as expected

## Access & Login Issues

- [I can’t log in to TimeSentry (password reset, 2FA, account access)](https://help.timesentry.ai/i-cant-log-in-to-timesentry-password-reset-2fa-account-access)

## Time & Data Issues

- [Why am I seeing incorrect billable totals?](https://help.timesentry.ai/why-am-i-seeing-incorrect-billable-totals)
- [A project or client isn’t appearing in my time entries](https://help.timesentry.ai/a-project-or-client-isnt-appearing-in-my-time-entries)
- [Tasks are not linking correctly to projects](https://help.timesentry.ai/tasks-are-not-linking-correctly-to-projects)

## Billing & Payments Issues

- [Approved time isn’t triggering payment](https://help.timesentry.ai/approved-time-isnt-triggering-payment)
- [Invoices failed to sync or export](https://help.timesentry.ai/invoices-failed-to-sync-or-export)

## Integration Errors

- [Integration connection error (Clio / MyCase / Stripe / Gusto)](https://help.timesentry.ai/integration-connection-error-clio-/-mycase-/-stripe-/-gusto)

## Settings, Security & Capture

- [Troubleshoot desktop, Chrome, Office, and mobile capture](https://help.timesentry.ai/troubleshoot-desktop-chrome-office-and-mobile-capture)
- [Troubleshoot login and account access](https://help.timesentry.ai/troubleshoot-login-and-account-access)
- [Company and individual settings reference](https://help.timesentry.ai/company-and-individual-settings-reference)
- [Configure email billing and folder mapping](https://help.timesentry.ai/configure-email-billing-and-folder-mapping)
- [Configure project naming, billing, and capture settings](https://help.timesentry.ai/configure-project-naming-billing-and-capture-settings)
- [Configure quick actions and nightly automatic actions](https://help.timesentry.ai/configure-quick-actions-and-nightly-automatic-actions)
- [Configure meeting and call recording consent](https://help.timesentry.ai/configure-meeting-and-call-recording-consent)
- [Configure capture-client heartbeat retention and payload storage](https://help.timesentry.ai/configure-capture-client-heartbeat-retention-and-payload-storage)
- [Manage your TimeSentry account and subscription](https://help.timesentry.ai/manage-your-timesentry-account-and-subscription)
- [Security and data privacy overview](https://help.timesentry.ai/security-and-data-privacy-overview)

See less ▼

- [Getting started](https://help.timesentry.ai/getting-started#main-content)

    - [Platform Overview](https://help.timesentry.ai/getting-started#platform-overview)
    - [Onboarding & Setup](https://help.timesentry.ai/getting-started#onboarding-setup)
- [Troubleshooting](https://help.timesentry.ai/troubleshooting#main-content)

    - [Access & Login Issues](https://help.timesentry.ai/troubleshooting#access-login-issues)
    - [Time & Data Issues](https://help.timesentry.ai/troubleshooting#time-data-issues)
    - [Billing & Payments Issues](https://help.timesentry.ai/troubleshooting#billing-payments-issues)
    - [Integration Errors](https://help.timesentry.ai/troubleshooting#integration-errors)
    - [Settings, Security & Capture](https://help.timesentry.ai/troubleshooting#settings-security-capture)
- [General](https://help.timesentry.ai/general#main-content)

    - [Best Practices](https://help.timesentry.ai/general#best-practices)
    - [Core Concepts](https://help.timesentry.ai/general#core-concepts)
    - [Time Tracking & Approvals](https://help.timesentry.ai/general#time-tracking-approvals)
    - [Projects, Clients & Contracts](https://help.timesentry.ai/general#projects-clients-contracts)
    - [Tasks, Notes & Calendar](https://help.timesentry.ai/general#tasks-notes-calendar)
    - [Expenses & Documents](https://help.timesentry.ai/general#expenses-documents)
    - [Organization & Staffing](https://help.timesentry.ai/general#organization-staffing)
    - [AI, Agents & Developer Access](https://help.timesentry.ai/general#ai-agents-developer-access)
- [Reports](https://help.timesentry.ai/reports#main-content)

    - [Report Types](https://help.timesentry.ai/reports#report-types)
    - [Running Reports](https://help.timesentry.ai/reports#running-reports)
    - [Exporting & Sharing](https://help.timesentry.ai/reports#exporting-sharing)
    - [Data Analysis](https://help.timesentry.ai/reports#data-analysis)
    - [Billing, Finance & Reporting](https://help.timesentry.ai/reports#billing-finance-reporting)
- [Integrations](https://help.timesentry.ai/integrations#main-content)

    - [Integration Overview](https://help.timesentry.ai/integrations#integration-overview)
    - [Finance & Payments](https://help.timesentry.ai/integrations#finance-payments)
    - [Maintenance & Troubleshooting](https://help.timesentry.ai/integrations#maintenance-troubleshooting)
    - [Apps & Automatic Capture](https://help.timesentry.ai/integrations#apps-automatic-capture)
    - [Core Integrations](https://help.timesentry.ai/integrations#core-integrations)
    - [Collaboration & Productivity](https://help.timesentry.ai/integrations#collaboration-productivity)
    - [Practice Management & HR](https://help.timesentry.ai/integrations#practice-management-hr)
- [FAQs](https://help.timesentry.ai/faqs#main-content)

    - [Getting Started FAQs](https://help.timesentry.ai/faqs#getting-started-faqs)
    - [Time Tracking FAQs](https://help.timesentry.ai/faqs#time-tracking-faqs)
    - [Billing & Revenue FAQs](https://help.timesentry.ai/faqs#billing-revenue-faqs)
    - [Team & Access FAQs](https://help.timesentry.ai/faqs#team-access-faqs)
    - [Account & Subscription FAQs](https://help.timesentry.ai/faqs#account-subscription-faqs)

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