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TimeSentry Knowledge Base
Troubleshooting
Troubleshooting
Fix issues, resolve errors, and get TimeSentry working as expected
Access & Login Issues
I can’t log in to TimeSentry (password reset, 2FA, account access)
Time & Data Issues
Why am I seeing incorrect billable totals?
A project or client isn’t appearing in my time entries
Tasks are not linking correctly to projects
Billing & Payments Issues
Approved time isn’t triggering payment
Invoices failed to sync or export
Integration Errors
Integration connection error (Clio / MyCase / Stripe / Gusto)
