Manage your TimeSentry account and subscription

Account versus company settings

Use Account for login/account and TimeSentry subscription management. Use Company Settings for operational defaults such as time, billing rates, recording, and capture. TimeSentry subscription invoices are separate from invoices your company sends to clients.

Review the plan

Check the current plan, billing interval, subscription status, and available seats. Plan changes can affect integrations, AI features, staffing, finance, or other capabilities. Confirm the intended company and seat total before checkout.

Manage paid billing

Eligible subscriptions can use Stripe checkout or the billing portal for plan and payment-method management. After checkout, return to TimeSentry and wait for confirmation that the subscription was reconciled before repeating payment.

Seat changes set the company's absolute seat total; they are not merely an increment. Count current and planned users before saving.

Troubleshoot access after a plan change

Refresh the account page and confirm payment status, company, and seats. Do not submit checkout repeatedly. Preserve the Stripe session or receipt reference and timestamp when contacting support, but never send full card details.

Related articles: Understand plans, feature availability, and roles, User roles and permissions explained.